COVID INFORMATION

CAPACITY RESTRICTIONS

The Victorian Government continues to ease COVID-19 restrictions and now allows outdoor swimming pools to open for recreational swimming again. This means the toddler pool is also accessible.

Our kiosk is also open for basic supplies and toilets are accessible.

What is available?

  • Lap swimming in Main pool
  • Recreational swimming
  • Toddler pool
  • Kiosk for basic supplies
  • Toilets and change room facilities

What will remain closed?

  • Water slide
  • Basketball area
  • Accessibility hoist

Children

Now that we can open the facility for recreation, we’re delighted to be able to welcome back families to Pines.

Before visiting the facility, we ask that you carefully read our Conditions of Entry below.

Have questions? See our Frequently Asked Questions section for more information.

CONDITIONS OF ENTRY

To protect everyone who visits the Pines Forest Aquatic Centre, we have implemented strict conditions of entry. These are essential to ensure our facility remains safe, clean and open!

Terms of entry

  • Face masks remain mandatory when you cannot keep 1.5 meters apart outdoors and all the time indoors, therefore we ask that your face masks are still in place as you queue to enter the facility and in the change rooms (unless a medical exemption applies).
  • If you are feeling unwell (any symptoms) please do not visit the facility, stay home and get tested.
  • Every person (contractors, employees, patrons, delivery drivers etc.) who visits the facility is required to undertake some basic practices like disinfecting with sanitiser, being reminded of the 1.5-metre social distancing and being asked about any flu-like symptoms.
  • All visitors must have their name and contact details recorded either via your online booking or upon entry for contact tracing.
  • Practise social distancing when in close, shared spaces like toilets. ​Follow the markers placed around the facility to maintain a safe distance.
  • If you have tested positive for COVID-19, or have knowingly come into close contact with someone who has, please do not visit the facility for 14 days or until you’ve tested negative for COVID-19.
  • The above entry requirements happen every time a person visits the facility, even if they have just left for a short period.

Visiting the facility
Now that restrictions have eased you no longer have to book for your session at Pines.

Everyone recorded
Anyone who enters the facility will need to provide us with their name and contact details. This is vital for tracking should a case of COVID-19 be discovered. We also strongly recommend all visitors to have downloaded for Government’s COVID-Safe App. To do this please visit: https://www.health.gov.au/resources/apps-and-tools/covidsafe-app

Health checks
Anyone who visits the facility, including members, contractors and our team, can be asked questions about their current health before each visit to confirm they are not experiencing symptoms of COVID-19, nor have they come in contact with someone who is experiencing symptoms. They will also be asked to hand sanitise prior to entry.

Face coverings
As per current Victorian Government guidelines, all visitors must wear face masks when you cannot keep 1.5 meters apart outdoors and all the time indoors, therefore we ask that your face masks are still in place as you queue to enter the facility and in the change rooms (unless a medical exemption applies).

Respect social distancing at all times
So we can all give each other enough space, physical distancing cues will be marked on the floor throughout entire facility. Please pay attention to all this signage and read our Pool Etiquette section below.

Cash vs Card
We ask that, wherever possible, payments be made via card. We would much prefer you to use tap and go or card if that option is available to you.

Kiosk
On initial opening, our kiosk will be open for water and limited swim equipment (goggles and swim caps). We ask that you please pay via tap and go, if you have this option available to you.

After your visit
If you contract COVID-19 we ask you to alert us immediately via email to info@pinesfrankston.com.au should you test positive for COVID-19 within 14 days of your last visit.

Have questions? See our Frequently Asked Questions section for more information.

POOL ETIQUETTE

Capacity restrictions
The Victorian Government has eased restrictions however we do still need to manage the number of people moving in and out of the facility. We ask for your patience if there is a wait to enter the facility as we have to make sure we capture everyone’s details.

In the case that you are experiencing COVID-19 symptoms, you must stay home, seek medical advice and get tested. Please alert us via info@parcfrankston.com.au and you may request a transfer of booking if you wish.

Pool capacity
We ask that visitors make full use of the pool and spread out as much as possible and that you aim to distance yourself as much as you can from others.

No standing zone at lane end
We ask that if someone else is there or coming, please move on to allow 1.5-metres of space at all times.

Bring your own
We ask you to please ensure you bring your own towel, bottle, goggles and thongs for all swims.

Please note – no communal equipment will be provided so if you wish to use a kick board, you will need to bring your own. 

Water quality and sanitation
Our pools are maintained and tested regularly (within every 4 hours) to meet the requirements of the Department of Health and Human Services (DHHS) regulations for the operation of public pools. Please read our cleaning protocols section below for more details.

Have questions? See our Frequently Asked Questions section for more information.

MODIFIED OPERATING HOURS

We will be adjusting our operating hours to allow for thorough cleaning and disinfecting during the day and overnight.

DayTimes
Monday to Friday6am - 7pm
Weekends8am - 6pm
Public Holidays8am - 6pm

Have questions? See our Frequently Asked Questions section for more information.

CLEANING PROCESSES

Cleaning protocols
In addition to existing continuous cleaning protocols, our team will be wiping high touch point surfaces regularly and cleaning the facility at least once per day. Due to limited capacity, our onsite team members will be fully trained in carrying out these cleaning protocols.

Cleaning processes
We want to ensure the Pines remains a safe and enjoyable environment for our entire community. Our new cleaning processes are in addition to our already recognised high standards of health, safety, and cleanliness.

Along with following all Victorian Government guidelines, and in addition to existing continuous cleaning protocols and the changes mentioned above, we are doing everything in our control to protect you and our community, including:

  • We are exceeding the current guidelines from the Australian Department of Health and Safework Australia,
  • Cleaning checklists to be completed hourly,
  • Medical-grade, EPA-registered disinfectants will be used for all continuous and deep-cleaning processes,
  • Hand sanitisers and antibacterial wipes are available around the facility,
  • COVID-19 and hygiene training for all staff,
  • Plus, the entire facility has had a rigorous clean prior to reopening.

Below you can see cleaning resources, should you wish to see more detailed information on our cleaning processes:

https://www.health.gov.au/sites/default/files/documents/2020/05/coronavirus-covid-19-information-about-routine-environmental-cleaning-and-disinfection-in-the-community.pdf

https://www.safeworkaustralia.gov.au/covid-19-information-workplaces/industry-information/general-industry-information/cleaning?tab=tab-toc-employer#heading–1–tab-toc-how_to_clean_and_disinfect

Have questions? See our Frequently Asked Questions section for more information.